Apply Now

Hospitality Management

Our Program

Hospitality Management

Program Description

This program is approved by the Private Training Institution Branch (PTIB) of the Ministry of Advanced Education and Skills Training.

This diploma program is offered in collaboration with the American Hotel & Lodging Educational Institute”. Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) certifies hospitality professionals in all facets of the hospitality, hotel and tourism industry. The 12-course program is provided via classroom, computer assisted learning, tutoring and applicable activities (i.e. guest speakers, field trips). The curriculum and training methodology ensure graduates acquire the knowledge, skills and fundamental experience needed work successfully in a range of hospitality/ tourism careers. The program also includes a coop work experience.

Career Opportunities

At the end of this program students will be able to demonstrate a knowledge of management operations in the hospitality industry; including computer applications, financial management, room division management, food and beverage management, marketing and sales.

Upon successful completion of the program you will be able to:

  • Demonstrate the knowledge and foundation skills to work as a hospitality, service industry professional.
  • Deliver customer service and solutions that anticipate, as well as organizational expectations, standards and objectives.
  • Demonstrate knowledge and skill for marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products and guest experiences.
  • Explain business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
  • Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible and healthy hospitality operations.
  • Use appropriate technologies to enhance the quality and delivery of hospitality services, products and guest experiences and to measure the effectiveness of hospitality operations.
  • Explain how to keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance.
  • Use leadership, teamwork, conflict and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, employment standards and human rights to contribute to a positive work environment.
  • Know how to respond to issues and dilemmas arising in the delivery of hospitality services, products and guest experiences by using and promoting ethical behaviour and best practices of corporate social responsibility and environmental sustainability.

Admissions Requirements

  • 1. High School Graduation or equivalent OR mature student status (19 years or older prior to starting the program)
  • 2. Meet one of the following English Language Proficiency requirements:
    • I. Minimum Grade 10 English (Domestic Students)
    • II. For English as second language students; Overall IELTS 5.0 or equivalent.
    • III. Pass the College’s English admissions test.

Course Breakdown

Course No Course Name Hours
001 The Lodging and Food Service Industry 80
002 Supervision in the Hospitality Industry 80
003 Convention Management and Service 80
004 Leadership and Management in the Hospitality Industry Management 80
005 Managing Front Office Operations 80
006 Managing Housekeeping Operations 80
007 Managing Hospitality Human Resources 80
008 Hospitality Sales and Marketing 80
009 Hospitality Facilities Management and Design 80
010 Security and Loss Prevention Management 80
011 Managing Service in Food and Beverage Operations 80
012 Hotel and Restaurant Accounting 80
Total 960
Co-op 700

Program Duration

Total Program Hours 1690
Total Program Weeks 83
In-Class Hours 960
Weeks (Class) 48
Work experience hours (Co-op) 700
Weeks (Co-op) 35

Apply Now